This was my first time I had my new tires shipped to the store for convenience. When I called Tire Pros to schedule an appointment, they had almost immediate availability so I headed over right away. I was greeted, and waited roughly about 10 minutes before the work was started on my car. Less than an hour later, the work was completed. So far, so good! They also seem like nice guys. This was a great first time experience so I'll definitely be back to this site in the future.